At Caleb Chip, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with returns and refunds under the terms below.
Return Window
You may request a return within 14 days of receiving your item. To be eligible for a return, the item must be:
In the same condition that you received it
Unused and in its original packaging
Accompanied by a proof of purchase
How to Initiate a Return
To start a return, please contact us at [email protected] with your order number and reason for return. Our team will provide you with return instructions.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a damaged or incorrect item received. We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your return, we will notify you via email. If approved, a refund will be issued to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at [email protected].
Non-Returnable Items
Some products may be non-returnable for hygiene or safety reasons. These items will be clearly marked on the product page.